Customer Contact Week Wrapped Up Its 26th in Las Vegas

Douglas Pilarski
2 min readJun 26, 2024
Photo by CCW

Customer Contact Week (CCW), the leading hub for customer service professionals, wrapped up its highly anticipated 26th CCW Vegas conference at the esteemed Caesars Forum in Las Vegas, Nevada. Hosted by Customer Management Practice (CMP), and renowned for delivering exceptional experiences, CCW offered attendees access to top-tier keynote speakers, interactive workshops aimed at expanding innovative and groundbreaking skill sets, and extensive networking opportunities.

This year, prestigious keynote speakers included Business Mogul Martha Stewart, Host of Bar Rescue Jon Taffer, BoomChickaPop Founder Angie Bastian, Mint Mobile David Glickman CEO, and more. Below is a recap highlighting the most notable keynotes and sessions during the conference from June 3–6.

CCW Vegas continues to empower our attendees to push the boundaries of innovation and excellence in the customer contact space. It’s an honor to witness the collaborative spirit and the exchange of ideas that define this conference year after year. — Mario Matulich, President of Customer Management Practice (CMP)

CCW Vegas’s main stage featured several keynotes from renowned business leaders, such as:

CCW Vegas hosted several main-stage panels featuring insights from active C-Suite leaders. Sessions included:

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Douglas Pilarski

Douglas Pilarski is an award-winning writer & journalist.